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Frequently Asked Questions

Mass Meditation provides different delivery services, shipping fee and delivery time will be varied, depend on the country and service.

Please find the exact shipping fee and estimate delivery time on the 'checkout' page.


Mass Meditation is happy to offer free shipping for the following orders::

On orders above US$80 

Orders will ship out within 3 days of ordering (we do not ship Saturdays, Sundays, or holidays).

All the packages are traceable.

You will receive an e-mail informing you that the order has shipped. The email will include a tracking number. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number. 

If the order is not shipped yet. Please contact us 'here' immediately and we will do our best to assist you.

We are not able to make changes or cancellations after your order has been shipped. 

We accept PayPal / Credit Cards

Please complete this form "Return & Exchange Request Form".  

  • Items must be in original condition and must not to be worn, used, altered or washed.
  • With all tags still attached.
  • Return within 30 days of purchase after the product has been received.


FAULTY ITEMS
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within 30 days of purchase.

Damage due to wear and tear or as a result of inappropriate cleaning methods, are not considered faulty.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. 


When Will I Be Refunded?
Please allow 1-3 business days, for refunds to be received to the original form of payment after the return item is received.


How we collect information about you

When you visit the Mass-Meditation website or use the Mass-Meditation Services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open an account, we collect the following types of information:

Contact information - your name, address, phone, email, and other similar information.

When you are using the Mass-Meditation Services, we collect information about your transactions and your other activities on our website or using the Mass-Meditation Services and we may collect information about your computer or other access device for fraud prevention purposes.


How we use cookies

When you access our website, we may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account or otherwise use the Mass-Meditation Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

We and our service-providers also use cookies to customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.


How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers and servers, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.


How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

provide the services and customer support you request.

process transactions and send notices about your transactions.

resolve disputes, collect fees, and troubleshoot problems.

prevent potentially prohibited or illegal activities.

customize, measure, and improve our services and the content and layout of our website.

deliver targeted marketing, service update notices, and promotional offers based on your communication preferences.


Marketing

We do not sell or rent your personal information to third-parties for their marketing purposes without your explicit consent. We may use your information to improve and personalize our services, content and advertising.


How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the "My Account" tab.


How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by using this Contact Us Form.

This Agreement was last modified on April 8, 2018


Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using www.monkiroo.com. Operated by Mass-Meditation ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at https://mass-meditation.com.

 

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.


Intellectual Property

The Site and its original content, features and functionality are owned by Mass-Meditation and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Mass-Meditation has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of our country, without giving effect to any principles of conflicts of law.

 

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


Contact Us

If you have any questions about this Agreement, please contact us contact@mass-meditation.com.